Shipping policy

At Stella Ivory, we strive to deliver your orders promptly and securely. Below are the details of our shipping process, estimated delivery times, and policies regarding lost or delayed shipments.

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Custom or personalized items may require additional processing time.
  • You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5-10 business days $9.00
Expedited Shipping 3-5 business days $14.00
Express Shipping 1-3 business days $34.00
International Shipping 7-21 business days Caculated upon checkout
  • Delivery times are estimates only and may be subject to carrier delays, customs processing, or other unforeseen circumstances.
  • International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

3. Shipping Locations

  • We currently ship worldwide.
  • But, If your country is not listed at checkout, we may not yet offer shipping to your location.

4. Tracking Your Order

  • Once your order ships, you will receive an email with a tracking number.
  • You can track your package using the provided link or through the carrier’s website.
  • If you do not receive a tracking update within 3 business days, please contact us at support@stellaivory.com.

5. Lost, Stolen, or Delayed Packages

  • Stella Ivory is not responsible for lost or stolen packages after they have been marked as delivered.
  • If your package is delayed or missing, please first check with the shipping carrier. If the issue persists, contact us at support@stellaivory.com, and we will assist in resolving the matter.
  • If an incorrect address was provided at checkout, the customer is responsible for additional shipping costs or replacement fees.

6. Shipping Policy Updates

We may update our shipping policies from time to time. Any changes will be posted here, and your continued use of our services constitutes acceptance of the revised policy.

7. Contact Us

For any shipping-related inquiries, feel free to reach out:

📧 Email: support@stellaivory.com
🌍 Website: www.stellaivory.com

Thank you for shopping with Stella Ivory! We appreciate your support and look forward to delivering elegance to your doorstep.