FAQ
STELLA IVORY – FREQUENTLY ASKED QUESTIONS
✨ ABOUT OUR JEWELRY
What materials are Stella Ivory pieces made from?
Our jewelry is crafted using high-quality plated, gold-filled, vermeil, and solid gold materials—designed to offer both beauty and durability.
Will my jewelry tarnish or turn my skin green?
Our pieces are designed to resist tarnishing and discoloration. With proper care, they maintain their shine and are safe for everyday wear.
Is your jewelry safe for sensitive skin?
Yes, our jewelry is made with skin-friendly materials and is suitable for most sensitive skin types.
💎 PRODUCT & FIT
Are your pieces adjustable?
Many of our bracelets and necklaces are designed with adjustable features for a comfortable and versatile fit. Please refer to individual product details for specifics.
Can I wear my jewelry every day?
Yes—our pieces are designed for everyday wear. To maintain their brilliance, we recommend avoiding prolonged exposure to water and chemicals.
🎁 ORDERS & GIFTING
Does my order come in a gift box?
Yes, every order is beautifully packaged in our signature Stella Ivory gift box—perfect for gifting or personal keepsakes.
Do you include a cleaning cloth?
Yes, a cleaning cloth is included to help maintain the shine and longevity of your jewelry.
🚚 SHIPPING & DELIVERY
How long does shipping take?
Processing times and shipping durations may vary depending on your location. You will receive tracking information once your order has been shipped.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout.
🔄 RETURNS & EXCHANGES
What is your return policy?
We accept returns on eligible items within a specified timeframe. Items must be unworn and in original packaging. Please refer to our full return policy for details.
Can I exchange my item?
Yes, exchanges are available depending on product availability. Contact our support team for assistance.
✨ CARE & MAINTENANCE
How do I care for my jewelry?
Avoid water, perfumes, and harsh chemicals. Gently clean with a soft cloth and store in a dry place when not in use.
💬 CUSTOMER SUPPORT
How can I contact Stella Ivory?
For any questions or assistance, please contact us through our website or email. We’re happy to help.